SHIPPING
Returns & Exchanges: We offer a refund within 30 days of full-sized product purchase, less cost of shipping and handling. Products must be gently used. After this period, refunds will not be accepted. Please note we do not accept returns or exchanges for our colored products, such as The Highlight of the Day Illuminating Serum. Please notify us via email during that 30 day window and then return item(s) to Maya Chia, LLC 2450 Ashley River Rd, Charleston, SC 29414. DO NOT RETURN TO SENDER.
Without prior email notification, we cannot accept returns. Once item is received we will process return/exchange, less the cost of shipping and handling. We do not issue return postage or labels; customer is responsible for paying return shipping fees.
Maya Chia is not responsible for packages lost in transit due to the actions of the US Postal Service or UPS.
Canceling an order: If you decide to cancel your order after it has shipped but before it arrives to you, please note you will incur a non-negotiable fee of $11.95. This is the charge that USPS will charge.
Promotions: Unless otherwise indicated, limit one promotion redemption per household. Unless otherwise stated, one promotion can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time. We invite you to like of follow us on Facebook, Twitter or Pinterest for exclusive promotional offerings.
Shipping: Orders are processed during normal business hours. Please allow 24-48 hours for processing during business days. Average actual cost of shipping to a home is $13, so please keep in mind you are getting discounted shipping. All orders are shipped United States Postal Service or UPS upon request.
Shipping to Canada: Maya Chia products are now available on our website to ship to Canada. We ship via USPS + Canada Post - as well as UPS - to all Canadian destinations.
We work hard to keep the additional shipping rates low so we can deliver to Canada. Please note that any additional VAT or customs fees incurred in Canada are the responsibility of the customer. We cannot guarantee shipping times for shipments to Canada. While most our shipments arrive without issue, we cannot be responsible for lost or stolen shipments.
*While we work very hard to keep our shipping rates to Canada affordable, Maya Chia reserves the right to assess an additional shipping fee on large or heavy domestic and international orders. Our customer care team will contact you before your order ships to obtain approval on any additional shipping fees.
Email Communication: By completing an order on our website, you are giving us permission to contact you in the future with promotions, updates, and information about our brand. We will never share this information with any third party company. You may unsubscribe to our newsletter at any time by clicking “unsubscribe” at the bottom of the newsletter.
Contact us: Our corporate offices operate Monday to Friday, 10 AM to 5 PM EST. We are closed on holidays. We strongly encourage you to contact us via our website. It allows for a prompt response and a record of our correspondence.
General, Customer Service & Media: info@mayachia.com
Wholesale: wholesale@mayachia.com **For all wholesale inquiries, please provide us with your store’s web address (if applicable), images of your proposed website design, or photos of your retail space along with location address. In addition, please let us know why you’d like to carry Maya Chia Beauty. We’d love to hear from you.