PRODUCT RELATED

We recommend using most of our oil-based products within 12 months after opening, with the exception of The Supercritical Face Oil and The Super Couple Face Oil Serum, which can last up to 18 months if opened and 24 months if unopened.

For best results, please store all of our products in a relatively cool, dark place removed from direct sunlight, heat, and humidity. The exception to this rule is the cleansing oil, which may be kept in your bathroom.

Our chia seeds are sourced from select farms five to ten degrees north or south of the equator, where the best quality, most nutrient-dense chia seeds are grown.

Our chia seeds originate from select regions reputed for growing the highest quality chia, and we’re meticulous about the growers we work with. Securing the highest quality chia seeds and supporting the growers who grow them is of primary importance to us. Getting the organic certification can be highly cost prohibitive for many of the smaller growers we work with. Therefore, we made the conscious decision to work with the growers and not the companies issuing what can be costly certifications.

Furthermore, we know that by its very nature, chia is an extremely hearty plant and our growers do not use pesticides. As an added step, we take the extra quality assurance measure to screen for pesticides ourselves.

The products in our line contain ingredients that are organic, wild crafted, approved by Eco Cert, natural and sourced from conscious growers across the world.

With the warmer temperatures outside, The Waterless Wonder Balm or The Super Blend pressed serum moisture concentrate may have a tendency to melt. Because the product was expressly designed to absorb rapidly into the skin, it naturally has a softer consistency. It is important to note this will have no bearing on the efficacy, quality or performance of the product. If your balm becomes too soft, all you need to do is stir it once or twice with a clean utensil and place it in the refrigerator until the balm’s consistency hardens once again. Then, allow the product to adjust to room temperature.

The vast majority of our products are vegan-friendly and therefore do not contain any animal ingredients or by-products. The exceptions to this are The Waterless Wonder Balm and The Super Blend, both of which contain beeswax, and The Highlight of the Day in the shade Afternoon Delight, which contains carmine.

Never. Maya Chia does not conduct product tests of any kind of animals.

The difference between the two oils is this: The Super Couple is turbocharged with active ingredients to combat the signs of aging – with high-performance ingredients such as astaxanthin – as well as a synergistic blend of 12 other active botanicals, such as Frankincense, Myrrh, Absolute Jasmine, Cistus, Absolute Rose and the list goes on. But both oils are chock full of ingredients that should calm and deeply nourish the skin.

The Advanced Response Complex Moisture Treatment and Straight A were created to complement one another. In fact, these two products can be cocktailed together for a beautiful skin powerhouse. The transformative plant-growth factors, multiple peptides and super-antioxidant- charged hydration pairs beautifully with the gentle retinol, which performs wonders in brightening hyperpigmentation. It's a fast track to waking up to glowing skin.

Our oils and pressed serum are chock full of soothing ingredients. The chia oil base contains Vitamin B3 and Zinc, which is excellent for calming acne-prone skin and soothing redness. That said, with any product, it is important to test a patch of skin to see how your skin will react. Everyone’s skin is unique.

We suggest applying them by using approximately one dropper of oil for your entire face. Place the oil in the palm of your hands, press them together to warm the oil slightly, and then press your hands on your face and massage in upward strokes into your skin. Easy as can be.

The Super Lift Vitamin C-More has active ingredients that work to revitalize and brighten the skin's appearance in the short - and long-term. The Super Lift Vitamin C-More treatment also acts uniquely as an instant smoothing, firming agent - a well as primer, with ingredients clinically proven to help your makeup application last longer. 

The Super Lift Vitamin-C More should be applied after using the Great Cleanse and the Optimist. Allow the hydration mist to fully dry before applying the Super Lift. Quick tip: You can apply the mist throughout the day to reactivate the tightening effects of the Super Lift.

Maya Chia uses the ingredient Vitamin C Ester in our formulation for The Super Blend. Vitamin C Ester is a substantially more potent form of Vitamin C than what you would typically find in a formulation, which is Vitamin C (otherwise known as L-ascorbic acid). What is remarkable about Vitamin C Ester is that it performs more powerfully, yet more gently than typical Vitamin C (or L-ascorbic acid). It also absorbs in the skin far more effectively and is substantively less irritating to the skin than the Vitamin C (or L-ascorbic acid). Importantly, the Vitamin C Ester we use is also shelf stable, which means it has a much longer shelf life than Vitamin C. Unlike typical Vitamin C (or L-ascorbic acid), because of its efficacy, it does not require a high percentage to be used in the formulation. You may have guessed that the reason why this ingredient is not used more pervasively is because it is inordinately expensive, exponentially higher in cost than the Vitamin-C or L-ascorbic acid typically used in other formulations.

Often times, the higher percentage of Vitamin C in formulations can mean very little, because the Vitamin C can degrade over time, rendering it unstable and inactive. At worst, a very high percentage of Vitamin C can be very irritating to the skin, especially those that have sensitive skin. We like to dispel the notion that a product has to have massively high percentages of any one ingredient to be effective. Instead, we focus on the formulation in its entirety without focusing on any one ingredient.

In this patent-pending formulation, we include three types of Vitamin C (Vitamin C SAP, Vitamin C MAP and Oil Soluble Vitamin C), Tranexamic acid, Ferula Esters and more to brighten the skin in a way that's gentle - yet incredibly effective. 

Maya Chia is unique in that we always create products considering the entirety of a formulation in mind, without a myopic focus on ratcheting the percentage of anyone ingredient for marketing purposes or name recognition. Our formulation includes a broad variety of complementary actives - including Bakuchiol and Moth Bean Extract, Vitamin C and of course, encapsulated retinol. Traditional retinols can be harsh and irritating - and moreover those formulations may also include other irritating additives.

Because of the unique nature of our formulation, the Straight A releases encapsulated retinol slowly, over time. It's smart, you might say. Encapsulated Retinols can be used by all skin types including sensitive skin or those first introducing Vitamin A to their regimen. 

The Highlight of the Day is a natural product, and we do not use chemicals to ensure the pigment’s distribution in the liquid. But there’s an easy fix. Just shake the bottle regularly before application or if you think this is not sufficient, use a clean stirrer to mix the pigments that settled to the bottom and this issue should be resolved.

We pride ourselves in creating gentle – yet high performance – products that can be used on all skin types – even the most sensitive skin. Having said that, we always recommend that expectant mothers talk with their physicians and decide for themselves the best course of action before making changes to the way they care for their skin while pregnant. And, as always, we suggest performing a patch test on your inner wrist. If you notice any irritation from this test, we kindly ask that you stop using the product at once.

RETURN POLICY & PROCESS RELATED

We offer a refund and/or exchange within 30 days of full-sized product purchase, less cost of shipping and handling. Products must be gently used. After this period, we do not refund for the item or offer exchanges. Please note we do not accept returns or exchanges for our colored products, such as The Highlight of the Day Illuminating Serum, The Discovery Collection and The Power Tool. Please notify us via email during that 30 day window and then return item(s) to Maya Chia, LLC 2450 Ashley River Rd, Charleston, SC 29414. DO NOT RETURN TO SENDER.

Without prior email notification, we cannot accept returns. Once item is received we will process return/exchange, less the cost of shipping and handling.  We do not issue return postage or labels; customer is responsible for paying return shipping fees. Maya Chia is not responsible for packages lost in transit due to the actions of the US Postal Service or UPS.

If you decide to cancel your order after it has shipped but before it arrives to you, please note you will incur a non-negotiable fee of $11.95. This is the charge that USPS will charge.

Yes, we do make online promotion codes available from time-to-time to our customers that subscribe to our newsletter. Please sign up for our newsletter below to receive our promotional codes and follow our social media channels for the latest updates. These offers are redeemable for orders placed on mayachia.com. They are not valid to use on other websites.

We do not currently offer samples sizes. We produce our line in relatively small batches, so providing samples isn’t ideal with our way of creating product. But we understand that you would like to try products before ordering, so we are working on finding a solution. In the interim, many of our e-commerce partners offer sample sizes on their sites for sale or with a purchase.

Unfortunately, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologize for any inconvenience.

Any products purchased at one of our retail partners must be returned to that retail partner. Only products ordered from mayachia.com may be returned to mayachia.com.

Once you place an order on mayachia.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.

We understand that sometimes packages can be misplaced or marked as delivered even though they are not.If the package does not arrive within 48-72 hours within requested shipping dates, we would suggest calling your local USPS office to find the package's location. Please reach out to info@mayachia.com, for further assistance or shipping inquiries.

Yes, we are required by law to collect state sales tax on all orders being shipped except for the following excluding states: Alaska, Delaware, Montana, New Hampshire, and Oregon. Please reach out to info@mayachia.com for any further questions regarding your orders product or shipping cost.