Returns & Exchanges: We offer a refund within 30 days of full-sized product purchase, less cost of shipping and handling. Products must be gently used. After this period, we will not accept refunds. Please note we do not accept returns or exchanges for the discovery kit, refills, such as the refill for the Advanced Response Complex Face| Neck Cream or our colored products, such as The Highlight of the Day Illuminating Serum. Please notify us via email during that 30 day window and then return item(s) to Maya Chia, LLC 2450 Ashley River Rd, Charleston, SC 29414. DO NOT RETURN TO SENDER.
Without prior email notification, we cannot accept returns. Once item is received we will process return, less the cost of shipping and handling. We do not issue return postage or labels; customer is responsible for paying return shipping fees. Maya Chia is not responsible for packages lost in transit due to the actions of the US Postal Service or UPS.
Canceling an order: If you decide to cancel your order after it has shipped but before it arrives to you, please note you will incur a non-negotiable fee of $15.25. This is the charge that USPS will charge.
Promotions: Unless otherwise indicated, limit one promotion redemption per household. Unless otherwise stated, one promotion can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time. We invite you to like of follow us on Facebook, Twitter or Pinterest for exclusive promotional offerings.