Returns & Exchanges:
We offer a refund within 30 days on most full-sized, gently used or unopened products. After this period, we will not accept returns. Please notify us via email at within the 30-day window to request a return, without prior email notification, we cannot accept returns on products. Please note, we do not accept returns or exchanged for THE DISCOVERY COLLECTION, THE ADVANCED RESPONSE COMPLEX  Refill Pod, or THE HIGHLIGHT OF THE DAY. 

Once the return has been approved, please ship items to Maya Chia, LLC 2450 Ashley River Rd, Charleston, SC 29414. DO NOT RETURN TO SENDER. Once item is received in the studio we will process return, less the cost of shipping and handling.  We do not issue return postage or labels; customer is responsible for paying return shipping fees. Maya Chia is not responsible for packages lost in transit due to the actions of the US Postal Service or UPS.

Refund Policy Exception: 
We offer a refund on The Power Fol Advanced Multi-Correctional Scalp and Hair Treatment | Power Fol Multi-Correctional Eyelash & Eyebrow Growth Serum within 90-days of purchase. 

Cancelling an Order: 
If you would like to cancel your order before it has shipped, please reach out to Once an order has left our studio, we are unable to process any cancelations or prevent delivery. In this case, you may contact USPS or process a return. 

Unless otherwise indicated, limit one promotion redemption per household. Unless otherwise stated, one promotion can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time. We invite you to follow us on FacebookTwitter, Instagram or Pinterest for exclusive promotional offerings, or sign up for our newsletter.