REFUND POLICY

Returns & Exchanges:
We offer a refund on most full-sized product purchases within 30 days, less the cost of shipping and handling. Products must be unopened or gently used. After the 30-day window, we will not accept refunds. Please note that we do not accept returns or exchanges on The Discovery Collection, The Advanced Response Complex Refill Pods, or The Highlight of the Day Illuminating Serums.

If you wish to return your product for a refund, please reach out to info@mayachia.com and we will be happy to assist you. Please note that we cannot accept returns without prior email notification. Once your item is received, we will process your return, less the cost of shipping and handling. All returns must be shipped to:

Maya Chia, LLC
2450 Ashley River Road, Suite A
Charleston, SC 29414

We do not issue return postage or labels; customer is responsible for paying return shipping fees. Maya Chia is not responsible for packages lost in transit due to the actions of the US Postal Service or UPS.

Refund Policy Exception:
We offer a refund on The Power Fol Scalp and Hair Treatment and Power Fol Eyelash and Eyebrow Serum within 90-days of purchase. Returns will cover the purchase price less shipping. You will be required to return the product to us to receive a refund. All returned products must be in new or gently used condition.

Canceling an order:
If you decide to cancel your order, please reach out to info@mayachia.com with your order number as soon as possible. Once an order has shipped from our facility, we are unable to re-route your package or prevent delivery.

Promotions:
Unless otherwise indicated, limit one promotion redemption per household. Unless otherwise stated, one promotion can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time. We invite you to follow us on Facebook, Twitter, Instagram or Pinterest for exclusive promotional offerings, or sign up for our newsletter.