REFUND POLICY
Returns & Exchanges:
We accept returns on most full-sized products within 30 days of purchase, subject to the following conditions:
+ Products must be unopened or minimally used
+ Shipping and handling costs are non-refundable
+ Returns must be in original packaging
Special Conditions:
+ Power Fol™ Shampoo and Conditioner: 14-day return window, unused or minimally used products only. Original, undamaged packaging required.
Non-Returnable Items:
+ The Brush
+ The Brush and Power Fol™ Scalp and Hair Bundle
+ The Discovery Collection
+ Advanced Response Complex Refill Pods
+ Highlight of the Day Illuminating Serums
For eligible items, returns will not be accepted after the stated return windows or without original packaging. If you wish to return your product for a refund, please reach out to info@mayachia.com and we will be happy to assist you. Please note that we cannot accept returns without prior email notification.
Once your item is received, we will process your return, less the cost of shipping and handling. All returns must be shipped to:
Maya Chia, LLC
2450 Ashley River Road, Suite A
Charleston, SC 29414
We do not issue return postage or labels; customer is responsible for paying return shipping fees. Maya Chia is not responsible for packages lost in transit due to the actions of the US Postal Service or UPS.
Refund Policy Exception:
We offer a refund on The Power Fol Scalp and Hair Treatment and Power Fol Eyelash and Eyebrow Serum within 90-days of purchase. Returns will cover the purchase price less shipping. You will be required to return the product to us to receive a refund. All returned products must be in new or gently used condition.
Canceling an order:
If you decide to cancel your order, please reach out to info@mayachia.com with your order number as soon as possible. Once an order has shipped from our facility, we are unable to re-route your package or prevent delivery.
Promotions:
Unless otherwise indicated, limit one promotion redemption per household. Unless otherwise stated, one promotion can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time. We invite you to follow us on Facebook, Instagram or Pinterest for exclusive promotional offerings, or sign up for our newsletter.