Questions – Product Related
How long will my products stay fresh and what is the best way to store them?
We recommend using most of our oil-based products within 12 months after opening, with the exception of the Supercritical Face Oil and the Super Couple Face Oil Serum, which can last up to 18 months.
For best results, please store all of our products in a relatively cool, dark place removed direct sunlight, heat, and humidity. The exception to this rule is the cleansing oil, which may be kept in your bathroom.
What makes your oil different? And, what is supercritical extraction?
Chia seed oil is one of the most nutrient-dense botanical sources of omega-3 fatty acids, antioxidants and essential minerals found in nature. Our brand uses chia seed oil as the carrier oil for most of our formulations.
Maya Chia uses a patented process to extract the oil called supercritical extraction. The gentle, oxygen-free, solvent-free process results in oil with a total absence of chemical residues and impurities, and one that most closely mirrors the chemical profile of the plant. What that means for our customer is that they get the best, purest, most stable, effective, and potent chia oil in the market.
Just as there’s wild variation in the quality of wine, not all chia oil is created equal. There are many factors that go into making the perfect glass of wine, for example — such as the region where the grapes are grown, how the grapes are harvested, and how the wine is extracted from the grapes, the list goes on and on.
Similarly, harvesting and processing chia oil to obtain the highest quality and maximum potency is extremely complex. Our seeds originate from select regions reputed for growing the highest quality chia, and we’re meticulous about the high quality of the farms with whom we work.
Where are your chia seeds grown?
Our chia seeds are sourced from select farms five to ten degrees north or south of the equator, where the best quality, most nutrient-dense chia seeds are grown.
Are your chia seeds organic?
Our chia seeds originate from select regions reputed for growing the highest quality chia, and we’re meticulous about the growers we work with. Securing the highest quality chia seeds and supporting the growers who grow them is of primary importance to us. Getting the organic certification can be highly cost prohibitive for many of the smaller growers we work with. Therefore, we made the conscious decision to work with the growers and not the companies issuing what can be costly certifications.
Furthermore, we know that by its very nature chia is an extremely hearty plant and our growers do not use pesticides. As an added step, we take the extra quality assurance measure to screen for pesticides ourselves.
Do your products contain organic ingredients?
The products in our line contain ingredients that are organic, wild crafted, approved by Eco Cert, natural and sourced from conscious growers across the world.
I received the waterless balm and/or the super blend and it appears to have melted because of warm weather. What can I do?
With the warmer temperatures outside, the waterless balm or the super blend pressed serum moisture concentrate may have a tendency to melt. Because the product was expressly designed to absorb rapidly into the skin, it naturally has a softer consistency. It is important to note this will have no bearing on the efficacy, quality or performance of the product. If your balm becomes too soft, all you need to do is stir it once or twice with a clean utensil and place it in the refrigerator until the balms consistency hardens once again. Then, allow the product to adjust to room temperature.
Can vegans use Maya Chia products?
The vast majority of our products are vegan-friendly and therefore do not contain any animal ingredients or by-products. The exceptions to this are the Waterless Wonder Balm and the Super Blend, both of which contain beeswax, and the Highlight of the Day in the shade Afternoon Delight, which contains carmine.
Do you test on animals?
Never. Maya chia does not conduct product tests of any kind on animals.
What is the difference between the Super Couple and the Pure Supercritical Chia Oil?
The difference between the two oils is this: the Super Couple is turbocharged with active ingredients to combat the signs of aging – with high-performance ingredients such as astaxanthin – as well as a synergistic blend of 12 other active botanicals, such as Frankincense, Myrrh, Absolute Jasmine, Cistus, Absolute Rose and the list goes on. But both oils are chock full of ingredients that should calm and deeply nourish the skin.
Will the face oils and the Super Blend work for my acne-prone skin?
Our oils and pressed serum are chock full of soothing ingredients. The chia oil base contains Vitamin B3 and Zinc, which is excellent for calming acne-prone skin and soothing redness. That said, with any product, it is important to test a patch of skin to see how your skin will react. Everyone’s skin is unique.
How would you suggest applying the oil?
I would suggest applying them by placing approximately one dropper of oil for your entire face. We suggest placing the oil in the palm of your hand, press them together to warm the oil slightly, and then press your hands on your face and massage in upward strokes into your skin. Easy as can be.
Are your products comedogenic?
The term “comedogenic” is defined as the ingredients in skincare products “can lead to blackheads by blocking the pores of the skin”. The ingredients we use in our formulations are not known to be comedogenic. That said, we recognize sensitivities and allergies exist, and everyone’s skin is unique. Those sensitivities can sometimes result in certain types of irritation and/or skin breakouts. That is why we suggest conducting a patch test on your inner wrist before using any of our products. If you notice any irritation from this test, we ask that you stop using the product at once. Thankfully, most people find that when they use our products their skin is calmed and soothed.
What is the difference between the Super Couple and the Super Blend?
There are a few key points of difference between the Super Couple and the Super Blend. First, the Super Blend is in an exotic butter base of babassu oil, kokum butter and shea (all non-comedogenic and sinks in upon contact). The Super Couple is a liquid face oil serum. We would say the Super Blend is the Super Couple but kicked up a several notches. The Super Blend functions as a night treatment. Then, you can use the Super Couple during the day (it makes a great primer underneath makeup).
More about the Super Blend. The Super Blend has supercritical chia (but of course : ), natural astaxanthin (which is 65X stronger than Vitamin C), Vitamin C Ester, — interestingly enough, studies have found astaxanthin enhances the antioxidant actions of Vitamin C. The Super Blend also contains cutting-edge Eco-Cert approved ingredients to help combat the signs of aging. As well, in the Super Blend we included traditional/ancient skin healing plants including (among others) Yarrow Leaf Extract, Sage Leaf Extract, Horsetail Extract, Nettle Leaf Extract to deeply calm and nourish the skin. All of this, as mentioned, is in an exotic blend of butters of babassu oil (which sinks in the skin immediately on contact), kokum butter and shea. It has a subtle, soothing and relaxing scent.
How should I incorporate the Super Blend in my daily routine?
We recommend applying the Super Blend at night in place of your serum and moisturizer, and after you cleanse your skin and use toner – if applicable. One of the goals of our line is to streamline your routine – so you don’t need to layer multiple steps of serums and oils when using the Super Blend. Having said that, if you are a fan of a multi-step routine and wedded to a particular serum or oil, you can definitely layer with the Super Blend with no ill effects. A pea-sized drop of the formulation should be plenty to cover the entire face.
We usually recommend using the Super Couple ultra luxe face oil serum for the day, as it is very light and make an exceptional makeup primer and combines beautifully with SPF. Note: Please do not forget to use SPF or wear sun protection – our products have not been formulated with SPF protection.
What percentage of vitamin c is in the Super Blend’s formulation?
Maya Chia use the ingredient Vitamin C Ester in our formulation for the Super Blend. Vitamin C Ester is a substantially more potent form of Vitamin C than what you would typically find in a formulation, which is Vitamin C (otherwise known as L-asorbic acid). What is remarkable about Vitamin C Ester is that it performs more powerfully, yet more gently than typical Vitamin C (or L-asorbic acid). It also absorbs in the skin far more effectively and is substantively less irritating to the skin than the Vitamin C (or L-asorbic acid). Importantly, the Vitamin C Ester we use is also shelf stable, which means it has a much longer shelf life than Vitamin C. Unlike typical Vitamin C (or L-asorbic acid), because of its efficacy, it does not require a high percentage to be used in the formulation. You may have guessed that the reason why this ingredient is not used more pervasively is because it is inordinately expensive, exponentially higher in cost than the Vitamin-C or L-ascorbic acid typically used in other formulations.
I purchased the Highlight of the Day illuminating serum and noticed that the pigments are not evenly distributed?
The Highlight of the Day is a natural product, and we do not use chemicals to ensure the pigment’s distribution in the liquid. But there’s an easy fix. Just shake the bottle regularly before application or if you think this is not sufficient, use a clean stirrer to mix the pigments that settled to the bottom, and this issue should be resolved.
Can pregnant women use Maya Chia products?
We pride ourselves in creating gentle – yet high performance – products that can be used on all skin types – even the most sensitive skin. Having said that, we always recommend that expectant mothers talk with their physicians and decide for themselves the best course of action before making changes to the way they care for their skin while pregnant. And, as always, we suggest performing a test on a patch of skin on your inner wrist. If you notice any irritation from this test, we kindly ask that you stop using the product at one.
Questions – Return Policy & Process-Related Questions
What is your return policy?
We offer a refund and/or exchange within 15 days of full-sized product purchase, less cost of shipping.
We apologize, but returns or exchanges can not be honored after this window. Please notify us via email within 15 days and return item(s) to Maya Chia, LLC 410 Mill Street, suite 104, Mt Pleasant, SC 29464. Please do not return to sender.
*Please note we do not offer returns for the general reasons of personal dissatisfaction. As well, we do not offer returns for the Highlight of the Day once opened.
Without prior email notification, we cannot accept returns. Once item is received we will process return/exchange. We do not issue return postage or labels; the customer is responsible for paying return shipping fees.
Canceling an order: If you decide to cancel your order after it has shipped but before it arrives to you, please note you will incur a non-negotiable fee of $11.95. This is the charge that USPS will charge.
Do you offer promotion code offers?
Yes, we do make online promotion codes available from time-to-time to our customers that subscribe to our newsletter. Please sign up for our newsletter below to receive our promotional codes and follow our social media channels for the latest updates. These offers are redeemable for orders placed on mayachia.com. They are not valid to use on other websites.
Do you have samples of the line?
We do not currently offer samples sizes.We produce our line in relatively small batches, so providing samples isn’t ideal with our way of creating product. But we understand that you would like to try products before ordering, so we are working on finding a solution. In the interim, many of our e-commerce partners offer sample sizes on their sites for sale or with a purchase.
Do you accept international orders?
Unfortunately, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologize for any inconvenience.
Can I return/exchange products purchased from a different retailer on maychia.com?
Any products purchased at one of our retail partners must be returned to that retail partner. Only products ordered from mayachia.com may be returned to mayachia.com.
How do I know if my order was placed successfully?
Once you place an order on mayachia.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.
Is there sales tax?
We are required by law to collect state sales tax on orders being shipped to the following states: South Carolina.