Questions – Product Related
What makes your oil different? And, what is supercritical extraction?
Chia see oil is one of the most nutrient-dense botanical sources of omega-3 fatty acids, antioxidants and essential minerals found in nature. Our brand uses chia seed oil as the carrier oil for most of our formulations.
Maya Chia uses a patented process to extract the oil called supercritical extraction. The gentle oxygen-free, solvent-free process results in oil with a total absence of chemical residues and impurities, and one that most closely mirrors the chemical profile of the plant. What that means for our customer is that they get the best, purest, most stable, effective, and potent chia oil in the market.
Just as there’s wild variation in the quality of wine, not all chia oil is created equal. There are many factors that go into making the perfect glass of wine, for example — such as the region where the grapes are grown, how the grapes are harvested, and how the wine is extracted from the grapes, the list goes on and on.
Similarly, harvesting and processing chia oil to obtain the highest quality and maximum potency is extremely complex. Our seeds originate from select regions reputed for growing the highest quality chia, and we’re meticulous about the high quality of the farms with whom we work.
Where are your chia seeds grown?
Our chia seeds are sourced from select farms five to ten degrees north or south of the equator, where the best quality, most nutrient-dense chia seeds are grown.
Are your chia seeds organic?
Our chia seeds originate from select regions reputed for growing the highest quality chia, and we’re meticulous about the growers we work with. Securing the highest quality chia seeds and supporting the growers who grow them is of primary importance to us. Getting the organic certification can be highly cost prohibitive for many of the smaller growers we work with. Therefore, we made the conscious decision to work with the growers and not the companies issuing what can be costly certifications. Having said that, we know that by its very nature chia is an extremely hearty plant and our growers do not use pesticides. As an added step, we take the extra quality assurance measure to screen for pesticides ourselves.
Do your products contain organic ingredients?
Yes. The products in our line contain ingredients that are organic or wild crafted or approved by Eco Cert, and sourced from conscious growers across the world.
How long will my products stay fresh and what is the best way to store them?
We recommend using most of our oil-based products within 12 months after opening, with the exception of the Supercritical Face Oil and the Super Couple Face Oil Serum which can last up to 18 months.
Our unopened face oils will last up to 24 months, if stored properly.
Please store all of our products in a cool, dark place away from direct sunlight, heat, humidity and excess moisture, with the exception of the cleansing oil, which may be stored in the bathroom.
Can vegans use Maya Chia products?
Our products – with the exception of the waterless wonder balm and the Super Blend (which contain beeswax) – do not contain any animal ingredients or by-products and are vegan-friendly.
Do you test on animals?
Never. Maya chia does not conduct product tests of any kind on animals.
Are your products comedogenic?
We do not use any ingredients that are known to be comedogenic.The term “comedogenic” refers to ingredients in beauty products that can lead to clogged pores and can cause blackheads, pimples or cosmetic-related acne. Having said that, individual allergies and sensitivities can cause irritation and breakouts so we always suggest doing a patch test prior to using any product. You can test the product by placing a small amount on the inside of the wrist and look for a reaction. If any redness or irritation occurs, stop using the product immediately.
Can I use the super blend if I have oily or problematic skin?
Absolutely. The Super Blend is excellent for all skin types, including those who have oily skin or are prone to breakouts. The Super Blend contains natural sources of Vitamin B3 and zinc. Vitamin B3, a proven anti-inflammatory, may help to reduce the redness often associated pimples and can help to calm the skin, and topical zinc has been proven to help calm the skin.
I received the super blend and it appears to have melted because of the summer weather. What can I do?
Warmer temperatures outside may cause the super blend pressed serum moisture concentrate to melt. Because the product was expressly designed to absorb rapidly into the skin, it is a softer consistency. However, it will not affect the quality or performance of the product.
If your balm melts or becomes too soft, just stir with a clean utensil and place it in the fridge until it completely cools. Then, allow the product to adjust to room temperature.
What is the difference between the Super Couple and the Pure Supercritical Chia Oil?
The difference between the two oils is this: the Super Couple is turbocharged with active ingredients to combat the signs of aging – with high-performance ingredients such as astaxanthin – as well as a synergistic blend of 12 other active botanicals. But both oils are chock full of anti-inflammatory ingredients that should calm and deeply nourish the skin.
Will the face oils and the Super Blend work for my acne-prone skin?
Our oils and pressed serum are chock full of anti-inflammatory ingredients. The chia oil base contains Vitamin B3 and Zinc, which is excellent for calming acne-prone skin. That said, with any product, it is important to test a patch of skin to see how your skin will react. Everyone’s skin is unique.
How would you suggest applying the oil?
I would suggest applying them by placing approximately one dropper of oil for your entire face. I would place the oil in the palm of your hand, press them together to warm the oil slightly, and then press your hands on your face and massage into your skin. Easy as can be.
What is the difference between the Super Couple and the Super Blend?
There are a few key points of difference between the Super Couple and the Super Blend. First, the Super Blend is in an exotic butter base of babassu oil, kokum butter and shea (all non-comedogenic and sinks in upon contact). The Super Couple is a liquid face oil serum. We would say the Super Blend is the Super Couple but kicked up a several notches. The Super Blend functions as a night treatment. Then, you can use the Super Couple during the day (it makes a great primer underneath makeup).
More about the Super Blend. The Super Blend has supercritical chia (but of course : ), natural astaxanthin (which is 65X stronger than Vitamin C), Vitamin C Ester, — interestingly enough, studies have found astaxanthin enhances the antioxidant actions of Vitamin C. The Super Blend also contains cutting-edge Eco-Cert approved ingredients to help combat the signs of aging. As well, in the Super Blend we included traditional/ancient skin healing plants including (among others) Yarrow Leaf Extract, Sage Leaf Extract, Horsetail Extract, Nettle Leaf Extract to deeply calm, nourish and reduce inflammation. All of this, as mentioned, is in an exotic blend of butters of babassu oil (which sinks in the skin immediately on contact), kokum butter and shea. It has a subtle, soothing and relaxing scent.
Are Maya Chia products hypoallergenic?
We do not market our products as hypoallergenic, as there is no defined method to test for allergic reactions in personal care products, and the FDA does not regulate use of the term ‘hypoallergenic”. We do know that topical allergies are unique to the individual. As such, a product that may work very well for one person may irritate another. We always recommend doing a patch test prior to using any product. Just place a small amount on the inside of the wrist or inner thigh and look for a reaction. If any redness or irritation occurs, stop using the product immediately.
Can pregnant women use Maya Chia products?
Our products are gentle and effective for all skin types. However, we recommend pregnant women check with her physician and decide for herself before changing her skin care routine to our products.
Every individual and situation is different, so we suggest taking the safest route for expectant moms, and to always perform a patch test prior to using any product. Just place a small amount on the inside of the wrist or inner thigh and look for a reaction. If any redness or irritation occurs, please stop using the product at once.
Questions – Return Policy & Process-Related Questions
What is your return policy?
We offer a refund and/or exchange within 7 days of full-sized product purchase, less cost of shipping.
We apologize, but returns or exchanges can not be honored after this window. Please notify us via email within 7 days and return item(s) to Maya Chia, LLC 410 Mill Street, suite 104, Mt Pleasant, SC 29464. Please do not return to sender.
*Please note we do not offer returns for the Super Blend pressed serum and The Highlight of the Day for the general reasons of personal dissatisfaction.
Without prior email notification, we cannot accept returns. Once item is received we will process return/exchange. We do not issue return postage or labels; the customer is responsible for paying return shipping fees.
Canceling an order: If you decide to cancel your order after it has shipped but before it arrives to you, please note you will incur a non-negotiable fee of $11.95. This is the charge that USPS will charge.
Do you offer promotion code offers?
Yes, we do make online promotion codes available from time-to-time to our customers that subscribe to our newsletter. Please sign up for our newsletter below to receive them and follow our social media channels for the latest updates. These offers are redeemable for orders placed on mayachia.com and cannot be used on other websites.
Do you have samples of the line?
We do not currently offer samples sizes. We are an artisanal brand that produces product in small batches and providing samples do not work with this approach at this time. It is also challenge to find packaging that is environmentally-friendly in sample sizes.
Do you accept international orders?
Unfortunately, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologize for any inconvenience.
Can i return/exchange products purchased from a different retailer on maychia.com?
Any products purchased at one of our retail partners must be returned to that retail partner. Only products ordered from mayachia.com may be returned to mayachia.com.
How do I know if my order was placed successfully?
Once you place an order on oneloveorganics.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.
Is there sales tax?
We are required by law to collect state sales tax on orders being shipped to the following states: South Carolina.