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please allow 24-48 hours for us to respond by email (info@mayachia.com) or

call us at (912) 414-3335 if you’d like a more immediate response.

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terms & conditions

Returns & Exchanges:


We offer a refund and/or exchange within 7 days of full-sized product purchase, less cost of shipping.

We apologize, but returns or exchanges can not be honored after this window. Please notify us via email within 7 days and return item(s) to Maya Chia, LLC 410 Mill Street, suite 104, Mt Pleasant, SC 29464.  Please do not return to sender.

*Please note we do not offer returns for the Super Blend pressed serum and The Highlight of the Day for the general reasons of personal dissatisfaction. 

Without prior email notification, we cannot accept returns. Once item is received we will process return/exchange. We do not issue return postage or labels; the customer is responsible for paying return shipping fees.

Canceling an order:
 If you decide to cancel your order after it has shipped but before it arrives to you, please note you will incur a non-negotiable fee of $11.95. This is the charge that USPS will charge.

Wholesale: info@mayachia.com  **For all wholesale inquiries, please provide us with your store’s web address (if applicable), images of your proposed website design, or photos of your retail space along with location address. In addition, please let us know why you’d like to carry Maya Chia Beauty. We’d love to hear from you.

Promotions: Unless otherwise indicated, limit one promotion redemption per household. Unless otherwise stated, one promotion can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time. We invite you to like of follow us on FacebookTwitter or Pinterest for exclusive promotional offerings.

Shipping:
 Orders are processed during normal business hours. Please allow 24-48 hours for processing during business days.  Shipping is $6.10, flat rate.  Average actual cost of shipping to a home is $13, so please keep in mind you are getting discounted shipping. All orders are shipped United States Postal Service. Please note that Maya Chia shall not be held responsible for items that are lost or stolen when delivered to the mailing address you specified during the ordering process.

Email Communication:
 By completing an order on our website, you are giving us permission to contact you in the future with promotions, updates, and information about our brand. We will never share this information with any third party company. You may unsubscribe to our newsletter at any time by clicking “unsubscribe” at the bottom of the newsletter.

Contact us: 
Our corporate offices operate Monday to Friday, 10 AM to 5 PM EST. We are closed on holidays. We strongly encourage you to contact us via our website. It allows for a prompt response and a record of our correspondence.

General, Customer Service & 
Media: info@mayachia.com

 

privacy statement

maya chia, llc respects the privacy of its customers and takes steps to prevent unauthorized disclosure of customer information to third parties. Customer information includes any and all information recieived by maya chia, llc from its customers, whether such information is received by email, online forms, telephone, mail or otherwise. maya chia, llc stores this information to enable it to fulfill orders or to improve the level of service to its Customers. Maya chia, llc shares certain personal and/or financial information with its merchant account and banking vendors to process orders and payments and with common carriers to ship products to you. Unless required by law or by court order, we will not disclose, share or sell any customer information to any other third party without your prior authorization. Unless otherwise stated, this privacy policy does not apply to information posted by users to publicly accessible portions of our websites, including but not limited to, online forums, bulletin boards, etc.